Privacy Policy

Who we are

Craftenzo Custom is operated by Craftenzo Brands LLC, a Texas limited liability company based in McKinney, Texas. In this policy, “Craftenzo,” “we,” “us,” and “our” refer to Craftenzo Brands LLC and the Craftenzo Custom business.

Information we collect

Depending on how you use our website or place an order, we may collect:

• Contact and account information, including name, email, telephone number, and billing and shipping addresses.
• Order and transaction information, including selected products, personalization instructions, proofs, communications, and payment status. Payment-card details are processed by our payment providers and are not intended to be stored by us.
• Customer content, including names, photographs, logos, artwork, files, messages, and other materials submitted for personalization.
• Device and usage information, such as IP address, browser type, referring pages, site interactions, and cookie data.
• Customer-service records, including requests, complaints, returns, and correspondence.

How we use information

• Provide, personalize, manufacture, fulfill, and support orders.
• Create and deliver design proofs and communicate about production or shipping.
• Process payments, prevent fraud, maintain records, and meet tax and legal obligations.
• Operate, secure, troubleshoot, and improve our website and customer experience.
• Send marketing communications when permitted; promotional email will include an unsubscribe option.

How we disclose information

We may disclose information to service providers that help us operate, such as ecommerce hosting, payment processing, shipping, email, analytics, fraud prevention, professional advisers, and production support. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction.

• We do not sell personal information for money.
• We do not knowingly use customer-submitted artwork or photographs for unrelated advertising without permission.
• Service providers may use information only as permitted by their agreements and applicable law.

Cookies and analytics

Our site and future ecommerce platform may use essential cookies for security, preferences, cart, and checkout functions. We may also use analytics or advertising technologies. Where required, we will provide choices before using nonessential technologies.

Retention and security

We retain information only for as long as reasonably needed for order fulfillment, customer service, accounting, tax, dispute resolution, and legal compliance. We use reasonable administrative, technical, and physical safeguards, but no online system can be guaranteed completely secure.

Your privacy choices

Depending on applicable law, you may ask to access, correct, delete, or obtain a copy of personal information, or opt out of certain targeted advertising, sales, or profiling. We may need to verify your identity. If we deny a request, you may appeal by replying to our decision with “Privacy Appeal” in the subject line. We will not discriminate against you for exercising applicable privacy rights.

• Email privacy@craftenzocustom.com to submit a request.
• Unsubscribe from promotional email through the message link or by contacting us.
• Adjust browser settings to manage cookies; disabling essential cookies may affect site functions.

Children’s privacy

Our website and products are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child submitted information should contact us so we can review and delete it where appropriate.

Policy updates

We may update this policy as our services or legal obligations change. We will post the revised version with a new effective date and provide additional notice when required.